Designed to work alone or integrate seamlessly with your existing benefits, WorkSmart programs offer an unparalleled solution to todays increasingly complex employer and employee needs.

WorkSmart Resource and Referral
Work-Life Benefits provides one of the industry’s most comprehensive resource and referral services. This service enables your employees to deal with life’s most challenging and life changing issues; from pregnancy to geriatric care and end of life issues. Service features include: a database of over 600,000 care providers; two fully staffed services in Auburn Hills, MI and Raleigh, NC, providing 24/7 phone coverage available in 140 languages; and personalized counseling and educational services by highly experienced work-life consultants. Our state-of-the-art online interface provides access to our database and all of our resources. It also allows total access to our staff through its live chat feature. We utilize a unique case management system that allows employers to build in other company-sponsored benefits information and allows employees to work with one work-life consultant from start to finish to ensure confidence and consistency. Our account managers have backgrounds in work-life, employee retention, communications, community development, and consulting to help meet program goals.

We can provide you with detailed usage reports that pinpoint key trends so employers can make decisions that save money and increase productivity.

WorkSmart Subsidy Programs
Work-Life Benefits is widely regarded as one of the most experienced third party administrators of dependent care, infertility, adoption and sick child care subsidy programs.

Along with professional account management, enrollment, claims adjudication and reimbursement teams, our innovative vouchers streamline administration, saving time and money, and provide employees with a tangible reminder of your work-life commitment.

Subsidy programs can help employers of all sizes to attract and retain key employees. They also promote lower turnover, reduced absenteeism and increase company loyalty.

Enhance benefit utilization across the work force by addressing welfare-to-work and discrimination testing issues; and assist employees in purchasing higher quality and more stable child care, resulting in lower turnover, reduced absenteeism, and increased company loyalty.

WorkSmart Daily Demands
Not all work-life concerns are potential crises in need of long-range solutions. Most are everyday occurrences in need of routine management or coordination. Daily Demands recognizes employees accelerated work-life pace and provides for a quick location of key products and services through a comprehensive consumer database. Employees receive reliable referrals to vendors and providers in their work or home neighborhood. Types of referrals include dining and nightlife, entertainment, household services, pet services, shopping and travel. Your employees can search for providers using our online database or can have one of our work-life specialists perform a customized search for the help you need. Assistance with daily living referrals is a service that all employees, not only those with dependents, can utilize.

WorkSmart Financial Assist
WorkSmart Financial Assist provides employees with comprehensive financial support in order for them to concentrate on their job, not their financial worries.

Our financial counselors and educators are available for telephone consultation Monday through Saturday, and counseling sessions are available seven days a week – during the day or evening. Counselors do not sell or endorse any specific products. Increased productivity, reduced absenteeism, fewer wage garnishments are just a few of the positive results when you offer a financial consultation program.

Monthly reports summarize individual calls and the assistance provided, which can be used to monitor usage, track marketing success, and target individuals for specialized programs.

WorkSmart Legal Assist
Almost half of the U.S. workforce will require time off for a legal problem this year, and the average cost of lost time per employee will be more than $400. With our WorkSmart legal program, there are two flexible services are offered to meet the member’s legal needs. The advice service offers employees immediate free telephonic legal advice. The local referral service provides employees with in-person legal representation. Employees receive a free half-hour consultation, and discounted rates for ongoing assistance if representation is required. A private and secure legal services website complements our telephonic advice and referral service by providing online access to a wealth of educational resources, links and tools. The site contains downloadable legal documents, such as living wills and Powers of Attorney; a library of legal and financial information; access to state agencies to obtain birth certificates and other records; links to other legal resources; a glossary of terms and more. These conveniently organized resources provide employees and their family members with the information required to make wise legal decisions when necessary, 24 hours a day, seven days a week.

WorkSmart Nanny Find
A nanny can offer the in-home support many parents desire but the cost of using an nanny agency can be prohibitive for families. WorkSmart Nanny Find is a unique service that partners with parents who want to hire-on-their-own by offering expert assistance and guidance during the recruitment and hiring process. Nanny Find empowers parents to make the right decision for their families and gives them piece of mind that their children are being taken care of during the workday by a nanny they can be sure about. Recruiting, interviewing techniques, background checks and contracts are just a few of the services available to assist families.

WorkSmart Nursing Mother
Studies show that mothers with healthy infants have lower rates of absenteeism and are more productive employees. Nursing is the healthiest option for mothers and infants. Supporting this reduces employer costs related to healthcare and increase productivity. We offer a valuable service that empowers your employees to choose the healthy option of nursing and helps them return to work effectively. Nursing mothers will speak with a certified lactation consultant to ensure a good start to the nursing process and to receive assistance when it is time to return to work. The program includes a pre-natal counseling session, regular assistance in the first four weeks of motherhood, return to work preparation and ongoing support. As employer, you can receive assistance on setting up an on-site nursing station in your place of business and help you to create a supportive corporate culture and workplace for nursing mothers.

WorkSmart There Care
There Care links your employees with reputable local back-up care options that best meet their needs when care is not available due to school holidays, day care closings, sick children or an elder care emergency. Your company subsidizes the cost, helping to alleviate some of the unexpected financial burden on your employees. One call to a toll-free number can provide employees with the back-up care required. Employees pre-enroll so that when an emergency presents itself, they can be provided with the care resources they need. Employers set the eligibility requirements and determine the amount of the subsidy.

WorkSmart Care Coach
The workforce is transitioning from one of working parents to working caregivers of older adults. These care requirements have a direct impact on employee productivity and employer costs—approximately $1150 per employee according to a recent study of the National Alliance for Caregiving. Geriatric Care Assessment can provide practical solutions to local and long distance caregiving challenges by joining family caregivers with a geriatric care manager in their older relative’s home area. Unlike costly face-to-face geriatric care management services, Care Coach allows for families to hold a telephonic “family meeting” with a qualified geriatric care manager. This care manager will conduct a detailed interview of family members to assess needs and to establish a care plan that all parties can agree upon.

WorkSmart Wellness Coaching
Telephonic and Web-based access to health coaches who provide solution focused preventive health and wellness counseling, coaching and referrals. Specific areas of coaching include weight loss, stress management and smoking cessation. 

WorkSmart Geriatric Care Assist
Work-Life Benefits offers a comprehensive program of assessment, care planning and consultation that addresses local and remote eldercare issues with practical solutions and piece of mind. A professional geriatric care manager will visit the home or facility of your older family member to conduct an assessment. Issues of health, safety, community involvement, nutrition and care needs are thoroughly investigated. The geriatric care manager can then interpret the outcome of this assessment and provide family members with meaning recommendations for next steps.

WorkSmart ID Recovery
Identity theft is a threat to the financial security of every American. WorkSmart ID Recovery provides your employees with toll-free, telephonic access to an identity recovery professional who will help them assess their situation, create an immediate action plan and provide them with the knowledge and tools to implement that plan most effectively. We are able to leverage our close relationships with credit reporting agencies to resolve identity theft issues in 2-3 weeks rather than the 6 months it commonly takes individual victims.

WorkSmart Compliance Line
24-hour toll-free telephone answering, reporting and tracking of compliance concerns to assist in the identification of possible unethical, illegal or questionable behavior within organizations.

WorkSmart House Call
WorkSmart HouseCall is designed to offer support to families by providing a regular check-in service for school-age children and older adults. Parents can use the HouseCall program to schedule regular calls to their home to ensure that their children have arrived home safely. Caregivers can use the service to ensure the wellbeing of an elderly relative.

WorkSmart Homework Helpline
The Homework Helpline is an innovative service through which students can obtain homework help via a toll-free telephone number. Callers are connected to trained and experienced teachers who guide students or their parents toward answers to their questions. The service is available to students grades K-12, their parents and/or guardians. Teachers are available from 4 p.m. to 9 p.m. (local time). Help with the standard subject areas of Math, English, Science and History/Social Studies is available. Whether as a support to parents helping their children with homework, or as a direct support to the student themselves, Homework Helpline is a wonderful learning resource.